Returns & Refunds – Short Leash Policy
We’re Deck Ape Co.—not some faceless mega-retailer. Our gear is small-batch, made with grit, and backed by pride—not by endless return loops.
🕒 You’ve Got 7 Days
You’ve got 7 days from the day your gear lands to speak up. After that, the return window slams shut.
If it’s damaged, defective, or clearly not what you ordered—we’ll make it right. But don’t hit us a month later asking to swap a shirt you already wore to your cousin’s cookout.
🧼 Condition Required
Returns must be:
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Unworn
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Unwashed
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Unused
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In original packaging
If it looks like it went through hell and back, it’s yours to keep.
🚫 We Don’t Accept Returns On:
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Custom-made items (sublimation shirts, decals, credit card skins, etc.)
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Digital downloads or gift cards
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Sale or clearance items (final means final)
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Intimate or sanitary goods (because… c’mon)
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Anything marked non-returnable at checkout
📸 Something Damaged or Wrong?
Email us within 7 days of delivery with a photo of the issue at machete@deckapeco.com. We’ll make it right—either by exchange, store credit, or refund depending on the situation.
💳 Refunds (If Approved)
Once we inspect the return and give the greenlight, your refund will be issued to your original payment method.
Timeframe depends on your bank’s mood and caffeine intake.
🎁 Gifts
If your item was marked as a gift, you’ll get store credit once we receive it back.
If it wasn’t marked as a gift, the refund goes back to the original buyer. No secrets here.